Broadcast Resolution: Change in Receiving Newly Published Agentry App in SMP 3.0

To all SAP users of SMP 3.0/Agentry,   Due to the technical partnerships of SAP with multiple production deployment of SMP 3.0 – Agentry (i.e. Work Manager, Inventory Manager and others), SAP and customers improved scalability and stability in newer versions of SAP Mobile Platform – SMP 3.0 SP12 PL09 and SMP 3.0 SP13 PL01. With these new changes, there are certain older features that may seem like it is functioning differently. The feature concern …

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How to install SAP Work Manager on S/4HANA 1610

Dear all, I write a white paper about “How to install and configure SAP Work Manager with S/4 HANA 1610 On Premise“. In this document I provide all the detailed information from end to end. (Client, SMP, S/4HANA). Hopefully it would be helpful for you to migrate your system smoothly.   Best Regards, Kevin Xu ============================================================================ P.S. Have you heard about Expert Chat? Please check out the following links and find …

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Resizing image while uploading in SAP Work Manager

Background In recent times, almost all tablets/mobile devices have got a camera with great resolution. As a result, the size of captured images is usually heavy (in mb). Now as a agentry consultant you always think of optimising the transmit time. An image that needs to be uploaded with size of around 2-3 mb takes considerable amount of transmit time (may be more if network is not up to the …

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Register Expert Webinars – Troubleshooting Agentry Performance Issue

Dear Customer, If you are interested in Agentry Performance topic, you can read the contents below and register a free Expert Webinar session on 2th May. If your time is not available, you can also listen the recording following the link below after the session.   Agenda: 1. Performance Characteristic in Agentry Environment from client to backend 2. Offline Performance – Definition, Performance Variables and Share some common offline …

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Troubleshooting Master List for Agentry and Products

To all SAP users, SAP Digital Services and Support, tries to proactively give most of our solutions available online to help promote solution share between users and the community.  The list below are known fixes/solutions that we give our SAP Support Engineers, Consulting, Product Developers, SAP customers and SAP friends and family to resolve the common issues. We also update this list accordingly.  Treat this page as dynamic.  You may …

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Broadcast Resolution: Agentry SMP 3.0 iOS 10 release – Work Manager, Inventory Manager and others

To all SAP users of SMP 3.0/Agentry,   It was brought to our attention around July (pre-release of Apple IOS 10 Beta) that there are known issues with SAP mobile products with SMP 3.0 (Agentry). We found out that iOS 10 deprecated a few libraries (or methods) and made the Agentry client system unstable on this version. The types of issues that were seen will differ per different iOS 10 …

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Troubleshooting: Agentry – SMP 3.0 Clustering or Load Balance issue

To All SAP Agentry/SMP 3.0 users,   SAP Global Services and Support (GSS – One Service) tries to be proactive in giving resolutions out to the customer to be readily available before the need arises.   Based on some internal and external installation of SAP Mobile Platform/Agentry Products in a cluster, the following KBA articles will help users troubleshoot issues tied to SMP 3.0 (Agentry) cluster successfully. This SCN blog/article …

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Troubleshooting: SAP Work Manager Performance Issue (Agentry)

To All SAP Work Manager, Service Manager or ERP Mobile Add-ON users, SAP Digital Business Service tries to be proactive in giving resolutions out to the customer to be readily available before the need arises. Based on some internal and external installation of SAP Work Manager Products, the following SAP Next Generation Support guided answer – decision tree will help users deploy and troubleshoot performance issue successfully. This SAP guided answer can …

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