SAP Contact Center

SAP Contact Center & Meltdown and Spectre Vulnerability

Microsoft has released January 3, 2018 security patches to all Microsoft supported operating systems. Fix is for Meltdown and Spectre vulnerability and SAP Contact Center Support recommends all customers to apply all related fixes. Fixes might have minor affect to SAP Contact Center system performance. Generally SAP Contact Center is a type of product where you shouldn’t see major latency caused by the fix, however custom code IVRs might be …

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Reporting incidents to SAP Support

Dear customer, At SAP Support, we strive to provide all our partners and customers with the best service possible. Unfortunately, some new SAP Cloud customers are not aware of the channels available to them to expedite this process. In this blog, we will try to give you some quick tips to get on the right track. Reporting incidents to SAP support: If you have bought an SAP Contact Center cloud …

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How to become GDPR compliant with SAP Contact Center. 140 days remaining!

Is SAP Contact Center GDPR compliant? SAP Customers are responsible for their own GDPR compliancy. A software product in itself does not make an organization GDPR compliant, as factors such as internal processes may need to be changed. As from SAP Contact Center v7.0 FP12 enablement of the GDPR processes, such as right to access, right to be forgotten, data portability are achieved from the newly added role of “Data …

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GDPR principles from SAP Contact Center v7.0 FP12. 147 days remaining!

Consent for data collection Customers must be asked for permission for their calls to be recorded. For example, a sample consent IVR has been provided for this purpose. Right to Access – searching personal data The data controllers must tell data subjects what personal data concerning them is being processed, where and for what purpose. Right to be Forgotten – anonymizing personal data The data subject can ask the data controller …

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General Data Protection Regulation is upon us! 154 days remaining.

GDPR protects the personal data and data privacy of all EU residents. Personal Data means any information related to a natural person (Data Subject) that can be used to identify the person directly or indirectly: name, photo, email address, bank details, posts on social networking websites, medical information, IP address, or similar. GDPR will be enforced on May 25th, 2018. It will give consumers more rights, while obligating the service …

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Tips for using BLV (BCM Log Viewer)

Table of Contents Introduction // Getting started // Viewing logs // Navigation // Find Window Interface // Simple screening // Basic Call ID trace // Hotkeys Introduction BLV tool (SAP CONTACT CENTER/BCM Log Viewer) is included in every SAP CONTACT CENTER releases. It provides a simple interface and easy to use search functionalities to help with SAP CONTACT CENTER log reading. Getting started BLV tool is a single executable file located in the SAP CONTACT CENTER installation package, file path: Tools And …

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SAP Contact Center Integration with SAP C4C

Hi Team , Just to update you guys , we have successfully integrated SAP Contact Center with SAP C4C .In this integration we are not only sending the ANI to C4C but at the same point of time we are sending the CAD data in the variables/custom fields in SAP C4C . We also implemented ECF in the development environment , since we didn’t have the Audio-codes SBR in production …

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SAP Contact Center 7.0.9.0 – Avaya Integration using SIP Bridge

Hi All, I am SAP CRM-Contact Center(BCM) Consultant, writing my first blog. Hope it will be helpful for consultants working on SAP Contact Center integrations. While Implementing Contact Center 7.0.9.0 with one of our client, they had existing IP telephony system supported by Avaya. Which they wanted to be as it is in place. So the challenge was to integrate Avaya with Contact center. Generally, SAP recommends Cisco router for …

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Remote Admin applications certificate expires

Hi,   When opening System Configurator (SC) or Infrastructure Administrator (IA) from remote admin website, there is warning message about expiring certificate after 10th of May 2017. This is a known issue in SAP. Also SAP has already released some hotfixes regarding on this issue. It is strongly recommended to install these hotfixes. Otherwise IA and SC functions will be impaired. For SAP Contact Center 7.0 SP08 Patch 1 (7.0.8.100), …

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SAP Contact Center on new help.sap.com

Hi! We are improving our Contact Center help pages, as you might have noticed the URL help.sap.com/contact-center70/ is now redirecting you to our new help portal. In the new help pages we are using task a oriented approach, other improvements include a better search engine and also separate areas for On-Premise and Cloud releases. Direct link to new help pages is: https://help.sap.com/viewer/product/SAP_CONTACT_CENTER/7.0/en-US If you still wish to use the classic pages please use link below. Please note that these page will …

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