SAP Customer Relationship Management

Read Categorization Schema data by code and display it in SAPGUI

As I mentioned in my blog How to create Service Request subject data by code I need to generate a large number of Service Request as test data which should have Subject Category filled randomly. So it is necessary for me to figure out how to read out the hierarchy data of a given Categorization Schema so that I can spread it randomly to the created Service Request. I explore it …

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Support by Product Pages and how they are related to our community for SAP CRM

I have very good news to share with you: on Monday, 18th 2017 the Support by Product Pages went live on the SAP Support Portal and on the SAP ONE Support Launchpad. It allows to access content which is available for a product on the SAP ONE Support Launchpad (SAP Knowledge Base Articles), Help Portal, Guided Answers and SAP Community blogs and Q&A on one single place. Following table gives an overview on the pages …

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How to create Service Request subject data by code

In my project I need to create new service request by code with its subject data filled. As a result I need to figure out how to fill the required data by calling function module CRM_ORDER_MAINTAIN. I share my code here in case you have the same requirement. First of all you should already have a well-maintained Categorization Schema in Service Operation Work center: In Application Areas assignment block, this …

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Explaining SAP’s portfolio of “CRM” and “Customer Engagement & Commerce” products

SAP is a large company — one of the largest in the world! With 365,000 customers, spread over 180 countries in over 40 different languages, supporting over 25 different industries, in both B2B and B2C, with both from large enterprises and SMB companies… it’s not surprising that customers and partners can sometimes get a little overwhelmed by the various SAP offerings available to them. Recently, we received a question from an SAP customer asking …

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Do you know SAP Product Support for SAP Customer Relationship Management? Let me introduce myself…

Let me introduce myself – my name is Sigrid Wieshofer and I have been supporting SAP Customer Relationship Management since quite a long time – sounds crazy but it will be 12 years in February 2018. I supported different topics – starting with Middleware and Master Data, Analytics, Web Client Framework. Since 2012 I fully concentrate on CRM Interaction Center as the leading expert working together with colleagues from around …

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Do you know SAP Product Support for SAP Customer Relationship Management? Let me introduce myself…

Let me introduce myself – my name is Sigrid Wieshofer and I have been supporting SAP Customer Relationship Management since quite a long time – sounds crazy but it will be 12 years in February 2018. I supported different topics – starting with Middleware and Master Data, Analytics, Web Client Framework. Since 2012 I fully concentrate on CRM Interaction Center as the leading expert working together with colleagues from around …

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What’s New in CRM 7.0 for 2017

If you are one of the thousands of SAP customers who are still happily running SAP CRM on-premise, you’re probably already aware that SAP continues to actively invest in, and enhance, SAP CRM! SAP has not announced any end-of-life date for SAP CRM on-prem, which, as part of the SAP Business Suite, is currently guaranteed to be supported via mainstream maintenance through at least 2025. Currently there are no plans to end …

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Introduction to CRM Middleware

About me: Hi Readers, My name is Sai Krishna and presently working as Functional consultant in SAP CRM. I am new to this technology and faced lot of problems while working. I am writing this post to help people who are new to this field with Introductory concepts. Business Scenario: Whenever there are issues with flow of data between SAP & non – SAP systems, errors may occur which needs …

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Difference between Gross Value of Service Orders and Gross in CRM Interactive ReportValue Header

Recently I am working on CRM Interactive Report and I was quite confusing about the difference between these two key figures below: This report is created based on Reporting Area: ServiceOrder The technical name for “Gross Value of Service Orders”: /CRMBW/SVO_GV “Gross Value Header”: /CRMBW/GV_SVOH From this customizing I know the cache table to display report key figure values for Service Order is: CRMD_DHR_HSRVORD However in this table there is …

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Small tips of CRM Interactive Report Trouble shooting

I learned two small trouble shooting tips of CRM Interactive Reporting regarding two issues in Service Order as reporting area. 1. Service Order data is not replicated to buffer table. The corresponding buffer table for Service Order report area is maintained in table CRMC_Q1O_RES as below: The creation of Service Order will generate a BDOC with type BUS_TRANS_MSG. The handler function module name for this BDOC notification is maintained in …

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