SAP Hybris Cloud for Customer

SAP Hybris Cloud for Customer: Solution Diagnostics

The Solution Diagnostics are a tool within the Administrator Workcenter of your SAP Hybris Cloud for Customer solution, which you can leverage to identify potential issues in performance and stability in your tenant. When opening the Solution Diagnostics, it will by default display all issues available. By using the advanced filter in the list, you can filter for specific categories, types of issues and priority. A regular check of this …

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Support Knowledge Base Articles (KBAs) are now also searchable via Google

Almost everyone today uses Google to find the answers to their questions. Now you can find SAP Hybris Cloud for Customer Support Knowledge Base Articles (KBAs) via a Google search as well! Benefits for our Customers Ability to find solutions faster because of integration of the KBA repository with Google search Customer/Partner can view the entire KBA directly in the web browser by clicking on the URL returned in the …

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Coming Soon! Expert Chat Service Get live, real-time support straight from our specialists!

The Expert Chat Service is a live chat function that connects SAP customers to technical support experts instantly. This service helps resolve incidents nearly twice as far as those submitted via traditional support channels. Key users will be able to launch a chat request right from the “Help Center” in the application. SAP is planning to roll out Expert Chat to all customers of SAP Hybris Cloud for Customer by …

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A debugging issue caused by source code mapping

I was bothered by this question recently and didn’t find an answer to it for a long time till today. The issue is, in Chrome debugger when I hover the mouse on top of a given variable which is defined within a JavaScript function, I could successfully see the content of it. Meanwhile the variable content could also automatically be displayed in Chrome, see highlight marked with red below – …

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Expose Custom BO logic implemented by ABSL via Custom OData service

My series of Cloud Application Studio Blogs How to detect EditMode in an Embedded Component Step by step to enable your custom BO with attachment upload functionality Step by step to create an Adobe Print form in Cloud application Studio How to render PDF which displays picture from the image attachment of your custom BO How to get current logged on business user’s employee information and assigned organization unit via …

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SAP Hybris Contracts vs ECC or S4 Contracts

Dear Colleagues and community at large, I am writing this blog to share my experience with SAP C4C contract management system, and how it offers more flexibility than traditional ERP contract management system. Also, it is essential for customers who want to use entitlements in service tickets in hybris. One of the use cases can be – C4C is the system of record of selling contracts. ERP is the system …

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C4C: Add actions to non-ESF2 nodes (Business Partner)

This is just a short post as I stumbled over this in the past: Problem You want to define an action for a business partner object (Customer, Contact Person, Employee) but this is not possible because they are not ESF2 nodes – and only those support adding actions. Solution SAP provides the largely undocumented business object BusinessPartnerSolutionExtensions, which is ESF2. This business object is in sync with the default BusinessPartner business …

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How to resolve error message when calling Web Service in SoapUI – Authorization role missing

When you try to consume a standard C4C Web service from SoapUI, you may meet with this error message below: Authorization role missing for service XXXX. Here below is detailed step how to resolve this error. Probably you are using your business user configured in SoapUI to consume the web service, which fails even though you have resolved all required work center to this business user. However it is expected …

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SAPUI5 and C4C. My (un)expected journey. Part 1.

SAPUI5 and C4C. My (un)expected journey. Preparation. Disclaimer: everything described in this or following blog posts is purely my own findings. Statements made here are my own opinions. Anything mentioned from the technical perspective is subject to change as soon as SAP decides to change things. The journey continued. As the reader may recall, my initial task was to extend C4C UIs (both HTML client and Fiori client). The extension …

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SAP S4/HANA and Customer Management

As SAP continues to deliver value for our existing customers and help them leverage their existing investments with the migration of some CRM functionality into the SAP S/4HANA solution. Attend this session to understand what this actually means, for you and your customers. In this session, we will discuss what the SAP S/4HANA Customer Management means, when it will be delivered (with the usual roadmap caveats) and how this compliments …

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