SAP Management of Change

Different feedback on ‘Changed’ and ‘New’ Functionalities

Recently I was on a “mission” to collect & analyze feedback on two different types of changes implemented by my fellow consultants in technical team. What I learned in this exercise was quite interesting and I’m sharing it here to have your opinion. Reinforcing Change through feedback For past few months, I was working with them in parallel to plan and execute change management activities, including communication and training, required …

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Change Management Lessons Learned in a Year and on Different Projects

Mar 2016 – 2017 Last year during this time I completed my first year on the Change Management role (at an organizational unit of a Technology Firm providing internal SAP support) and shared some lessons (I learned) at “Application of Change Management Techniques at different projects – lessons learned”. Now as I’m celebrating my second year at the same role, I’ve more to share. I believe it’s always good to …

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Change Management at ‘Project’ and ‘Support’ Organizations

In addition to posting a question here at SCN and on  LinkedIn, I discussed the subject with some colleagues and got some interesting feedback. Here is a quick summary of what I learned; 1) In the case of a project where each individual (from Project Manager and Change Manager to Consultants) has unique responsibilities, there will be various levels of evaluation each with different weights. There will be an overall evaluation of the …

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A hands-on experience of 3 Ws (Who, What and When) for (Services-Specific) Feedback

We run a periodic survey to know what our customers – internal departments as users of various SAP Solutions, think of support services provided by our CoE team to them. The questionnaire is sent to all end-users. Some reply, some could not. The results give us general understanding of which areas of our services need improvement and thus such survey has its own value. However, as we couldn’t determine the …

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Migration from Microsoft to SAP CRM – managing change

There are number of software products supporting specific processes and each having some edge on other, hence, its often difficult to decide on their features.   For organizations it is often challenging to switch from one to another tool for very obvious reason i.e. existing tool’s maturity in supporting certain process(es) and its adoption across various level of users. Therefore, the customer departments take considerable amount of time in deciding …

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Its change in user interface, NOT in process ownership

FIORI is the front-end   With FIORI, customers could personalize the user experience for their SAP Applications. The back-end applications are supported by Functional Consultants who work in line with their counterparts in business – the Subject Matter Experts. It’s a typical support model where new business requirements / change requests are raised through the SMEs and are addressed by SAP Module Specialists, no matter what technical effort is applied …

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End-Users preferring ‘Old-Difficult’ over ‘New-Easy’ Solution

Even though the end-users are always looking for easy-to-use solutions for their day-to-day tasks, not always a new solution which is easier than the older is readily accepted. System Transition requires behavioral change as well which isn’t always acceptable to some The reason is “the new system might require them to change the way they work”. And as they require ease (as I mentioned in the key lessons I learned …

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Prosci Change Management Certification

Last week I had an opportunity to attend Prosci’s Change Management Certification Program. What I liked most from the curriculum was its structure; from explaining individual topics to engaging participants in different activities to ensure they understand the concepts easily. Change Management in Personal Life and Professional Career Those of you who have attended the course would confirm its effectiveness as it helps audience in relating their experiences, professional as …

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‘Intercity relocation’ or ‘System change’, you need an effective Change Management Plan

Did you experience relocating from one city to another? If yes, you know “why an effective Change Management strategy is needed when a decision is made to change a process or system” by relating your relocation experience with activities performed to manage a transition. In beginning of last year, I moved from Jeddah to Riyadh for a new role to work for my current employer as a Change Management Lead. …

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Training is also a fulltime job, some think it’s just fun

If you are in training already, you know the challenges & rewards associated with the profession. However, those who are considering a career in training need to know that the domain requires similar amount of effort, if not more, as many other occupations. If you are among those who thought / heard about training as having no / least growth opportunities, I think you need to learn more about the …

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