Support Services

SAP Launches Support by Product Pages

Find support information about your products, faster and easier with SAP’s new support by product pages. The company is launching product pages in the SAP Support Portal (Portal) and the SAP ONE Support Launchpad. Now, you can get a quick, at-a-glance view of support-related content for products and product versions. Stop searching several websites for information. Find SAP Knowledge Base Articles, product documentation, Guided Answers, SAP Community blogs and questions …

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Next-Generation Support: Ask an Expert Peer is coming soon (limited feature trial for select products)

As part of our ongoing efforts to meet your changing needs, SAP Support is exploring additional options for delivering support. This month, SAP will launch Ask an Expert Peer, a new support channel option, in a limited feature trial for select products. Because the free feature trial will be available for a limited time, your feedback is invaluable. We’ll use your input to help us decide if we will expand …

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How to Find SAP Learning Hub Content Blazingly Fast

Heads-up − since January 10th the new design of the catalog pages is live in learning content space of SAP Learning Hub. The layout for the search results has been redesigned to offer a more intuitive and modernized experience. Each course item is presented as an information card with a description dropdown window and course code. No need to scroll down to adjust your filtering options – they are now …

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How to Accelerate Your SAP S/4HANA Cloud Implementation

If you are utilizing the power of technology with SAP S/4HANA Cloud it is beneficial for you to complete your registration for SAP Learning Hub so you can join the following new meet the expert sessions. These live webinars are included in your SAP S/4HANA Cloud Enterprise Support subscription. Please note the following: To access SAP Learning Hub, edition for SAP Enterprise Support, a one-time registration is required. A detailed …

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Advance Notice: New Terms of Use for SAP ONE Support Launchpad and SAP Support Portal

Diesen Beitrag gibt es auch auf Deutsch. On May 25, 2018, the General Data Protection Regulation (GDPR) 2016/679 will become effective. It introduces new directives regulating the processing of personal data by private companies and public authorities throughout the European Union. This makes it necessary to adjust the privacy-related sections of the Terms of Use for the SAP ONE Support Launchpad and the SAP Support Portal. To give you enough lead …

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SAP Solution Manager 7.2: Your GPS to Digital Transformation

When was the last time you were asked to use a physical map while on a trip? Five years, 10 years ago? With GPS technology serving as today’s standard in navigation, chances are that very few people have had to whip out their compass recently. While this streamlined, user-friendly approach has become commonplace in physical travel, it shouldn’t stop there. Companies seeking guidance in their journey along the path to …

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Sign up for the SAP ONE Support Launchpad piloting program and preview new product pages

Today, customers expect personalized, proactive support. Whether you log on to one of our portals, or speak to an SAP support expert, ideally you are presented with just the right amount of information, based on the products you use. To some extent, this has been a shortcoming of the SAP ONE Support Launchpad. While the launchpad comprises all the applications you need to administer your SAP system landscape, access to …

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IT Leaders Can Finally Get Good Night’s Rest with Redefined Technology Support

For CIOs, a good night’s sleep is highly elusive. As the business continues to evolve, IT leaders are confronted with questions that are impossible to answer without the right visibility, knowledge, and support. Is the IT infrastructure ready to bring the digital strategy to reality? Are there any technology options being missed that can help operations better than anyone could have imagined? Is existing technology optimized and secure enough to …

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Building the Case for Innovation through Pathfinder for SAP ERP

Building the Case for Innovation through Pathfinder for SAP ERP We’ve all seen the scenario before – a child accompanies their parent to the grocery store, and their immediate focus is on the candy aisle. Despite requests to add a candy bar to the shopping cart, with no solid argument for the tangible benefits of the candy bar, the parent is quick to ignore the demands and direct the shopping …

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Good to Know: Key Features of the SAP Support Portal

The redesigned SAP Support Portal has been live for just over 6 months. I’d like to point out some of the key features of what has changed. You wanted a more streamlined support experience, and we heard you. In October 2016, we released selected pages as a preview of the support portal, and as of April 2017 the new portal has been permanently moved to http://support.sap.com. During the development phase, we …

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